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DESIGN TERMS & CONDITIONS

  1. Work. The client retains The Boldfont Agency (“TBA”, “www.theboldfontagency.com”) to create web and graphic design and provide services such as photography, marketing and branding. Work includes only the final, deliverable as described with the product ordered.

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What do both parties agree to?

You: You have the authority to enter into this contract on behalf of yourself, your company, or your organization. You’ll give me the assets and information I tell you I’ll need to complete the project. You’ll do this when I ask and provide it in the formats I ask for. You’ll review my work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound by the dates we set together. You also agree to stick to the payment schedule set out at the end of this contract.

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Me: I have the experience and ability to do everything we’ve agreed with you and I’ll do it all in a professional and timely manner. I’ll endeavor to meet every deadline that’s set and on top of that, I'll maintain the confidentiality of everything you give us.

  1. Price and Delivery. The non-refundable minimum deposit for work is 50% of the total amount due. No work is started until this deposit is placed.

 

The remaining balance is due upon completion of work (branding/graphic design) or day of service (photography). Payment should be made in the method and manner specified by The Boldfont Agency. Work is to be delivered on the date described in any correspondence (in any form of communication) we initiate, but The Boldfont Agency agrees that the date of delivery is not material to this Agreement. No work will be delivered until the remaining balance is paid.

 

Delivery of Assets for Design: Once an order is placed Client will either receive:

  • An instant download with instructions on how to submit content for the design

  • An instant email with instructions on how to submit content for the design

 

Content should be submitted as the order is placed to ensure proper turnaround times.

 

Expedited Services: Rush delivery is available for an additional fee for some services. Expedited services means a proof will be delivered to you for review in the time frame displayed when making your choice to expedite or not. Please understand, this only guarantees the PROOF for your review will be delivered in that time frame and additional revisions will take more time if the proof is not approved upon the first delivery. Also remember, I can only get started once I have all of the content needed from you, the client. Meaning the faster you submit content, the faster I can have a proof delivered to you.

 

REMEMBER: NO DESIGN IS STARTED UNTIL CONTENT IS RECEIVED. MEANING TURNAROUND TIMES ARE ONLY ESTIMATED ONCE THE BOLDFONT AGENCY RECEIVES PHOTOS, LOGOS, COPY, AND ALL OTHER ASSETS TO START THE CLIENT’S PROJECT.

 

If work is purchased and the Client does not deliver assets to complete the design within 29 days, there is a $100 restart fee. You will receive a follow-up email within 20–29 days to confirm a delivery date if nothing has been received and no other communication has been made previously. If full content has not been sent in over 30 days, the project is null and void, and no refund will be issued unless a new delivery date is communicated by the Client and approved by The Boldfont Agency.

 

You understand that all payments are non-refundable. I do my best to provide only top-quality work and if you are unhappy for any reason I will take all steps necessary to ensure your complete satisfaction and may issue a new design draft following any design notes shared by the Client after receiving the first proof/demo.

  1. Grant of Rights. The Boldfont Agency may use Work created in our portfolio (including, but not limited to, any website that displays The Boldfont Agency). Client and The Boldfont Agency agree that when asked, Client must properly identify The Boldfont Agency as the creator of Work for design and photography when applicable. Client does not have a proactive duty to display The Boldfont Agency name together with Work, but Client may not seek to mislead others that Work was created by anyone other than The Boldfont Agency. Draft files of artwork and photography are the property of The Boldfont Agency, and shall not be used in any matter or posted onto Social Media. That can be breach of contract, and cause The Boldfont Agency to forfeit project. In this case, no refund.

  2. Cancellation, and Expiration. The deposit for Work is non-refundable. If Client nonetheless no longer wants services or refuses to receive Work, The Boldfont Agency is not liable to refund any deposits or purchases. Services booked on a sale price/discounted rate, cannot be refunded.

  3. Limitation of Liability. Client agrees The Boldfont Agency will not be liable for any damages (including, but not limited to, incidental or consequential damages), that arise from The Boldfont Agency's performance of this commission (including, but not limited to, failure to perform in a timely manner, regardless of whether the failure was intentional or negligent).

 

Termination of Services: This agreement can also be terminated by The Boldfont Agency for the following reasons:

  • Rejection of several designs without giving sufficient criticism or suggestions

  • Requesting features not in the original agreement and refusal to pay for additional services

  • Making unreasonable requests (e.g., multiple logos overnight, or completely changing project scope without new agreement)

  • Inability to make decisions, causing constant revisions

  • Harassment of any kind

  • Client deemed difficult to work with

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